ACN Complaints Process:

ACN strives to provide the best customer service possible every step of the way. If you’ve been trying to resolve an issue with one of your ACN services, but it remains unresolved, our supervisory team is committed to resolving that issue for you. Please contact us by phone at 1-877-226-1010 and ask for a supervisor, by chat at: http://www.acnservices.com/ca/index.html# or by mail to:

 

ACN Canada
Attn: Customer Service Supervisor
P.O. Box 720
Postal Station B
Montreal, Quebec H3B 3K3

For regulated services, contact the CRTC:

The Canadian Radio-Television and Telecommunications Commission (CRTC) is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
Canada, K1A 0N2
Please copy your letter to:
ACN World Headquarters
ATTN: Business Ethics
1000 Progress Place
Concord, NC, US 28075

For non-regulated services, contact the CCTS:

Commission for Complaints for Telecom-television Services (CCTS). CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Our customers’ privacy is important to us.  To that end, ACN fully complies with Canadian privacy law and takes active steps to fully safeguard the information of our IBOs and Customers. At the same time, we are compelled by law to respond to federal, provincial and municipal government and law enforcement agencies when they have a legally valid request, such as a subpoena, search warrant or court order.  For more information related to your privacy, please see ACN’s Privacy and Cookie Policy http://acncanada.ca/privacy-policy.

 

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