Some people create their own storms, then get upset when it rains!” ~ anonymous

Who hasn’t heard the ‘ole saying, “there are consequences for your actions.” Some of us perhaps more than others. For example, eating that chocolate, having that glass of wine, driving over the speed limit, placing a customer on another IBOs PCL. Oops … slid that one in there. J All actions have consequences, so it’s really important that we don’t base our decisions on the advice of those who won’t have to deal with the consequences; especially if it’s bad advice. Maybe you remember your Mom saying, “well if Tommy said to jump off the Brooklyn bridge, would you.” As kids, you probably heard that when a choice you made wasn’t ideal and you paid the consequence by having a “time out,” or “restriction” from TV, Xbox, or, heaven forbid, your phone!

The same holds true when operating your business with ACN. ACN has policies and procedures in place that help protect the integrity of the Opportunity, the Compensation Plan, and the overall practices of our IBOs. ACN is also required to uphold regulations set by governing authorities, like the FTC. Did you know that ACN is a proud member of the Direct Selling Association and has been recognized as going above and beyond to promote the industry’s Code of Ethics? We take doing the right thing seriously.

Why is this important to you? Because when it comes to our IBOs, ACN expects the same. When you joined ACN as an Independent Business Owner, you agreed to adhere to ACN’s Policies & Procedures and Terms & Conditions. Violation of these policies may negatively affect ACN, the IBO and/or the IBO’s organization. Of course, ACN understands that there is a learning curve and that mistakes sometimes happen, which is why the Business Ethics Department partners with our IBOs in their success by providing education and direction on how to properly operate the ACN business in accordance with our policies.

As with all rules and regulations, there are occasions when disciplinary action is necessary. Remember … consequences for your actions. If after a thorough investigation, ACN determines that an IBO has breached the policies, corrective action may be needed; particularly for offenses occurring more than once. Sanctions can include, but are not limited to, fines (payable to the Ronald McDonald House), suspension of the IBO position for a duration of 14 – 90 days and/or termination of the ACN position. A bit of clarity on suspensions, revenue is withheld for the length of suspension. While we hope to never have to impose these sanctions, it’s important to understand that at ACN, we operate with integrity.

The Business Ethics Team is here to help protect ACN, you, your organization, and your customers, so that you may continue to build your ACN business for years to come.

If you have any questions about this or any of our policies, please contact the Business Ethics Department at We are here to help you.


Once again, we’ve been seeing more customer accounts that contain IBO information; specifically, with XOOM accounts. Please remember that IBO data (i.e., email, phone number, address) should never appear on a customer’s account. Also, customers are to sign-up for services on their own volition. IBOs should not be enrolling on behalf of any customer.